Marketing 265
Testimonial
A customer, in their own plain words, offered as proof. The plainer it sounds, the more it is believed.
A testimonial works by being evidence rather than argument: a person with nothing to gain, describing what happened. Its power scales with specificity, they delivered in nine days, beats an incredible experience, because specifics can be pictured and superlatives can only be believed or not.
The plainness clause is why polishing testimonials backfires: edit the grammar, smooth the phrasing, and the fingerprints that made it credible are wiped. Our practice is to ask one question, what changed for you, and print the answer nearly verbatim. Selection is legitimate curation; rewriting is forgery with consent.
See also Advocacy
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